Privacy Policy

1. Who we are

Concept Repair Centre, 967 Leeds Road, Bradford. Email: info@conceptrepaircentre.uk.

2. Data we collect

When you use our contact or booking form, we collect:

• Full name
• Email address
• Phone number
• Any details you provide about your repair enquiry

We do not use cookies, analytics, or third-party marketing tools on this site at this time.

3. How we use your data

We use the information you provide to:

• Respond to your enquiry
• Arrange and manage repair bookings
• Contact you about the status of your device or repair

We do not sell, rent, or share your data with third parties for marketing purposes.

4. Legal basis for processing

We process your data under the “legitimate interests” and “contract” bases of UK GDPR — specifically, to respond to enquiries and provide the repair service you’ve requested.

5. Data retention

We retain contact and booking details only as long as necessary to complete your repair and handle any follow-up (e.g. warranty queries), typically no longer than 24 months, after which it is deleted.

6. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at info@conceptrepaircentre.uk.

7. Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

8. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact us

If you have questions about this policy or how your data is handled, email info@conceptrepaircentre.uk.